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TOUCH

Questions, orders, partnerships — we read every message and reply within 24 hours.

How to Reach Us
Email
For general inquiries, orders, and support:
lenslyshades@gmail.com
Location
We're an online-first brand shipping globally.
Warehouse operations based in the United States.
Hours
Monday – Friday: 9am – 6pm EST
Weekend: We still check emails — just slower.
Partnerships
Wholesale, press, and collaboration inquiries:
lenslyshades@gmail.com

Our Promise

REPLY WITHIN 24 HOURS

We take every message seriously. You'll hear back from a real person — not a bot — within one business day.
Send a Message

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talk

We reply to every message within 24 hours.

MESSAGE SENT

Thanks for reaching out. A real human will reply within 24 hours — check your inbox.

QUICK
ANSWERS

Most common questions, answered right here.

Where is my order? +

Once your order ships, you'll receive a tracking email with a live tracking link. Processing takes 1–2 business days, and shipping typically takes 7–14 business days depending on your location.

How do I return or exchange? +

We offer a 30-day money-back guarantee. Just email us at lenslyshades@gmail.com with your order number and reason, and we'll guide you through the return process. Refunds are processed within 5–7 business days.

Do you ship internationally? +

Yes — we ship to 30+ countries worldwide with free shipping on all orders. Import duties and taxes may apply depending on your country and are the responsibility of the customer.

My glasses aren't working correctly — what do I do? +

Contact us at lenslyshades@gmail.com with your order number and a description of the issue. We'll troubleshoot with you and if needed, arrange a replacement or refund.

Are you interested in wholesale or collaborations? +

Yes! We're open to wholesale partnerships, influencer collaborations, and press features. Reach out to lenslyshades@gmail.com with details about your project or business.