Lensly — Returns & Exchanges
We'll Make
It Right.
Your satisfaction is our standard. If something isn't perfect, we're here to help. Review our policy below and reach out directly if you need assistance.
30-Day Returns
Unworn & original packaging
Free Replacement
For defective items
24hr Response
Mon–Fri 9AM–5PM EST
Worldwide Shipping
Express delivery available
01
30-Day Window
Returns accepted within 30 days of delivery. Items must be unworn, unused, and in original packaging with all accessories included.
02
Defective Items
Arrived damaged or defective? Email us a photo and we'll send a free replacement — no questions asked.
03
Refund Policy
Changed your mind? Full product refund once we receive your return. Original shipping and return shipping costs are non-refundable.
Full Policy Details
01 — ELIGIBILITY
Return Requirements
Items must be unworn, unused, and in original condition with all packaging, case, cleaning cloth, and accessories included. Items showing signs of wear or damage caused by the customer will not be accepted.
02 — DEFECTIVE
Damaged or Defective
Email us at support@lenslyshades.com within 30 days with photo or video evidence of the issue. We'll send a free replacement. All orders are quality inspected before dispatch.
03 — CHANGED MIND
Change of Mind
Return within 30 days in original condition. Once received and inspected, we'll issue a full refund minus the original shipping cost. Return shipping is the customer's responsibility.
04 — PROCESSING
Refund Timeline
Allow 3–5 business days for inspection after your return arrives. Refunds are issued to your original payment method and may take an additional 5–10 business days depending on your bank.
05 — EXCEPTIONS
Non-Returnable Items
Items that have been worn, used, or damaged by the customer are not eligible. Items returned without original packaging or missing accessories will be rejected.
Need Help?
Contact Our Team
To start a return or report a defective item, email us directly with your order number and a description of the issue. For defective items, please include a photo or video. We respond within 24 hours.